COVID-19 Questions & Answers (As at 6th April)

 

We must all work together to minimise the risk of spreading Covid-19. Although it is not possible to offer a completely risk-free environment, we have carefully considered what can be put in place to keep both you and our team as safe as possible. 

 

Follow all National Guidance and Tier Restrictions and please stay at home if you feel unwell.


Important information and answers to key questions follow:

Can I book a table?
You can book a table for up to six people for Monday 12th April onwards. Please book online
We have been asked by the Government to collect the contact data for the person booking your table. Our booking system will prompt you to add key details.

Do I need to wear a mask?
You will not need to wear a mask outside but if you enter our building to pay or use the toilet, you will need to wear one. 

What will happen when I arrive at the pub?
You will be greeted at the entrance to our terrace and your booking will be checked. You will then be shown to your table. 

Will my contact details be collected?
Yes. The Government has confirmed it is no longer enough for one person to be nominated as a party lead. Everyone aged 16 or over will be need to check-in using the NHS App via our pub's QR code. If you are unable to check-in via the app, you will need to give contact details to one of our team. 

 

How will I order my drinks or food?
You will be able to choose dishes and wines from a single-use paper menu (1 per table). Your server will be able to talk through the range of drinks available and we will take your order at your table.  

 

What training has your team received?

Every one of our team will have received Physical Distancing and Enhanced Hygiene training. Also, our staff know they must feel completely well to enter our pub. We would ask that you keep to the same key rules:
 

  • Try to keep a minimum of 1 metre to 2 metres distance between you and anyone not seated at your table

  • Stay at home if you feel at all unwell

  • Regularly and thoroughly wash your hands

 

What enhanced hygiene arrangements are in place?
Tables, chairs and payment machines (PDQs) will be sanitised after every use. A number of our team will also be been trained as Sanitiser Champions. They are responsible for cleaning surfaces, such as door handles, that are regularly touched.

 

Will Hand Sanitiser be available?
A Hand Sanitiser pump will be available at our main entrance but we strongly recommend you bring your own preferred brand of sanitiser to use.

 

Can I use the toilets?
Yes. If you need to use the toilet, wear a mask and use common sense to move through our building keeping to the 2 metre rule if possible. 

 

Am I able to smoke?

You are, but well away from seated guests. Please ask a member of staff for directions to our smoking point.

 

How will I pay?
At the end of your meal, we will bring a PDQ machine to your table.

 

We will regularly review the measures we have in place and will make sure they are updated in line with Government advice.

 

Please be patient with our staff. The whole team will be working hard to make your visit as 'normal' and enjoyable as possible. If you have any further questions or comments please email samroffe@malverninns.com

Restaurant & Bar
Outside seating 
9am - 11pm

(Weather-dependent)

Essentials Store
Open everyday
from 9am

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Contact

Paul Stephenson, General Manager

Rigton Hill
North Rigton
Near Harrogate
LS17 0DJ

01423 733031

contact@thesquareandcompass.com