Malvern Inns - Our Privacy Policy

We are committed to protecting your privacy and to making sure your personal information is handled in a safe and responsible way.


This policy (which we are currently updating) outlines how we aim to achieve this when:

  • you use our websites.

  • you book a table to eat with us.

  • you book to stay with us.

  • you apply to work for us.

  • you sign up for our marketing material.

Definition of Personal Data

Personal Data means any information that can be used to identify a person. By providing your personal data, you agree that we can use your personal data in accordance with this policy. Please take time to read our policy and understand it.

Who we are


Malvern Inns operates three pub restaurants:


  • The George at Backwell (Malvern Inns Ltd) near Bristol, 125 Farleigh Road, SB48 3PG

  • The Square & Compass (Malvern Inns Two Ltd) Rigton Hill, North Rigton, LS17 0DJ

  • The Castle Inn, 35 High Street (Malvern Inns Three Ltd), Spofforth, HG3 1BQ.


Both The George at Backwell and The Castle Inn also offer hotel/B&B rooms.


We collect information from you when:


  • you make a table booking or book to stay.

  • you make an enquiry.

  • you sign up to receive our email newsletter.

  • you log into our Wi-Fi systems

How your information is used


Our use of your personal data will always have a lawful basis. Your data will be used:


  • to complete a booking.

  • because you have consented to our use of your personal data

  • because it is in our legitimate interests.

We require your details to understand your needs, provide you with a better service and for:

  • internal record keeping.

  • booking confirmation details and follow-up messages.

  • improving our products and services.

  • sending marketing communications if you have opted in to receive them.

  • customising our website.


What type of information is collected?


When you make a table or B&B room booking, we collect information such as your:


  • title

  • name

  • e-mail address

  • home or work address

  • billing information

  • phone number

  • company name

  • dietary requests

  • marketing preferences


When you stay or eat with us, or sign up for our Email Newsletters, we may collect your:

  • title

  • name

  • e-mail address

  • age

  • marketing preferences

  • survey responses

When you access our websites or those associated with our operation, information collected may include:


  • device type (e.g. mobile, computer, laptop, tablet)

  • operating system

  • IP address

  • browser type

  • browser information

  • domain names

  • access times

  • settings

  • generic location


When you log in to our Wi-Fi, information collected may include your:


  • name

  • email address

  • date of birth

  • age

  • gender

  • mobile phone number

  • postcode

  • device/network data and MAC address

  • access times

  • marketing preferences

When is Personal Data deleted?


  1. Table Booking (ResDiary) - Personal data will be automatically deleted after 18 months of inactivity, or on request.

  2. B&B Room Booking (Welcome Anywhere) - TBC

  3. Wi-Fi at The George at Backwell and The Square and Compass, North Rigton (Panama) - Personal data will be automatically deleted three years after the most recent access, or on request.

  4. Wi-Fi at The Castle Inn, Spofforth (Panama) - Personal data will be automatically deleted after 13 months of inactivity, or on request.

  5. E Marketing Newsletter (Catton Hospitality) - TBC

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties.


Any personal information we request will be safeguarded under current legislation.

We will only share your information with companies necessary to deliver services on our behalf.  This includes ResDiary (table booking management system), Welcome Anywhere (room booking management system), Catton Consulting (e-mail marketing) and third-party payment processors.

The companies we work with encrypt and securely store data they collect on our behalf.

Your personal data will be kept for as long as it is needed in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.

Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent.


We will not pass your details to any third parties for marketing purposes unless you have expressly given permission.

Furthermore, you can change your marketing preferences at any time by contacting us by email at

You have a right to request a copy of the personal information we hold about you and have any inaccuracies corrected. Any such requests should be made to this email address:


To withdraw your consent to us using your personal data at any time, and to request that we delete it, email

We will not keep your personal data for any longer than is necessary.

Applying for a job

If you want to be part of one of our teams, you may submit your CV. This is likely to include your:


  • personal details

  • employment details

  • education

  • salary history

  • other relevant details


We will use this information to assess your application. We may also keep it on our records for future reference. Please email if you no longer want us to keep your CV.



Data security is very important to us. We and the companies supporting our operation have taken suitable measures to safeguard and secure data collected.

Cookies on our websites

Like many other websites, our Malvern Inns websites use cookies. A cookie is a small piece of data stored on your browser, usually to keep track of movements and actions on a site.


The cookies help to:

  • make our websites work as you would expect.

  • improve the speed/security of the sites.

  • indicate the number of people using 

Most browsers allow you to turn off cookies. To do this, look at the 'help' menu on your browser. But please be aware that switching off cookies may restrict your use of the website and affect the way it operates.

Cookies on our table booking and B&B room booking systems (ResDiary & Welcome Anywhere)


Our websites contain links to our B&B room and table booking systems.


Authentication, personalisation and security cookies are used to help verify your account and device and determine when you log in. This makes it easier for you to access the systems. Cookies are also used to help prevent fraudulent use of login credentials.

Cookies also help analyse how services are being accessed and used, and enable ResDiary and Welcome Anywhere to track the performance of their services. Cookies also provide insights regarding the performance of websites such as page views, conversion rates, device information and visitor IP addresses.

For full information about ResDiary’s use of your data visit:

What happens if our business changes hands?

We may expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data you have provided will, where it is relevant to a part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected.

Sharing your information within our group

We may share your information within our group to enhance the hospitality experience we provide, tailor marketing to you and inform you of major company developments.


We are currently updating our Privacy Policy and welcome your comments. Email If you have concerns or believe Malvern Inns has not adhered to this policy. We will use commercially reasonable efforts to promptly determine and remedy any issue.

12th May 2018

Opening Hours

Open from 10am
Food served
12noon - 9pm
Please book
your  table 

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Paul Stephenson, General Manager

Rigton Hill
North Rigton
Near Harrogate
LS17 0DJ

01423 733031